7fbd's Privacy Policy

Introduction

7fbd ("we", "our", "platform") is a trusted online betting and casino service provider in Bangladesh. We take the privacy of our users very seriously and are always committed to protecting your personal information.

This privacy policy explains what information we collect, how we use it, who we share it with, and what your rights are. By using the 7fbd website, you are considered to have agreed to the terms of this privacy policy.

This policy applies to all 7fbd services, including our website, mobile platform, live casino, slot games, cricket betting, and all other services.

Information We Collect

2.1 Registration and Identity Verification Information

When you create an account or log in to 7fbd, we may collect the following information:

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• Country and region of residence
• Documents required for identity verification (such as national ID card or passport details)

2.2 Financial Transaction Information

To process deposits and withdrawals and to prevent fraudulent activity, we collect:

• Information associated with your bKash, Nagad, Rocket, or Upay account (full account numbers are never stored)
• Transaction amount, date, and method
• Deposit and withdrawal history
• Wallet balance and bonus information

2.3 Activity and Usage Information

We automatically collect certain technical information when you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Gaming activity and betting history
• Site usage time and session information
• Information obtained from cookies and similar tracking technologies

2.4 Support Communication Information

When you contact our 24/7 live chat support, the content of the conversation, complaints, or query details may be recorded. This helps us improve our service quality.

Purpose of Using Information

7fbd uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• To create, manage, and maintain your account
• To process deposits, withdrawals, and transactions
• To provide bonuses, promotions, and rewards
• To record gaming activity and ensure game fairness
• To identify and resolve technical issues on the platform

3.2 Identity Verification and Security

• To complete the KYC (Know Your Customer) process
• To detect and prevent fraudulent activity
• To ensure account security
• To comply with Anti-Money Laundering (AML) regulations

3.3 Responsible Gaming

We analyze your gaming activity data to identify problematic gaming patterns and to enforce responsible gaming tools such as deposit limits and self-exclusion. Visit our Responsible Gaming page to learn more.

3.4 Communication and Support

• To send important notifications related to your account
• To provide transaction confirmation information
• To respond to support requests
• To send promotional offers based on your consent

Data Disclosure and Sharing

7fbd shares information with third parties only in limited and necessary circumstances. Those circumstances are described in detail below:

4.1 Service Partner Organizations

To operate our services, we work with trusted third-party organizations such as payment processors, game software providers, and technology infrastructure service providers. These partners may only process information for specified purposes and are bound by confidentiality agreements with us.

4.2 Legal Obligations

In response to court orders, government investigations, or legal obligations, we may provide information to the relevant authorities. In such cases, we strictly follow the guidance of the law.

4.3 Fraud and Security Matters

To prevent fraud, money laundering, or other illegal activities, information may be shared with relevant security agencies or regulatory authorities.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the terms of this policy will remain in effect.

Cookie Policy

Cookies are small text files stored in your browser. 7fbd uses different types of cookies that help us improve our service quality.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are needed for tasks such as maintaining login sessions, security verification, and saving user preferences. If you disable these cookies, the platform may not work properly.

5.2 Functionality Cookies

These cookies remember your language preferences, account settings, and other personalized settings, which improves your user experience.

5.3 Analytics Cookies

We use analytics cookies to monitor and improve website performance. This information is collected anonymously and cannot be used to identify any specific individual.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Security

7fbd has put industry-standard security measures in place to protect your personal information. Our security framework operates on the following levels:

6.1 Encryption Technology

All data transmitted on our platform is protected through SSL (Secure Socket Layer) encryption technology. High-grade AES-256 encryption is used for banking and financial information.

6.2 Server Security

Our server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. Sensitive data is stored in accordance with industry best practices.

6.3 Account Security

• Passwords are always stored in hashed form, never in plain readable text
• Automatic alerts are triggered on suspicious login attempts
• We notify you immediately if unusual activity is detected on your account
• Two-Factor Authentication is available with the user's consent

6.4 Staff Training

All our staff undergo strict training on privacy and data protection. Only authorized personnel can access the relevant information.

Your Rights

7fbd respects every user's rights regarding their information. Your rights are described below:

7.1 Right to Access Information

You may request to view your personal information stored with us at any time. We will provide you with a copy of the information within 30 business days.

7.2 Right to Correct Information

If there is any error or incompleteness in your stored information, you may request a correction. After verifying your identity, we will update the information as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or necessary business records.

7.4 Right to Object to Data Processing

You may object to the processing of your information for a specific purpose, such as marketing communications. Upon receiving such a request, we will stop processing your information for that purpose.

7.5 Right to Data Portability

You may receive the information we hold about you in a structured, commonly used format and transfer it elsewhere.

7.6 Process for Exercising Rights

To exercise any of the rights mentioned above, contact our support team. After verifying your identity, we will process your request within 30 business days.

Data Retention Period

7fbd only retains your information for as long as necessary. The retention period depends on the type of information and applicable legal obligations:

8.1 Account Information

Information is retained while your account is active and for a set period after the account is closed. Some information must be kept for a longer period to meet legal obligations.

8.2 Financial Transaction Information

Financial transaction records are retained for the period required under anti-money laundering laws and financial regulations. This information may also be needed for resolving legal disputes.

8.3 Support Communications

Support conversations are retained for a limited period for service improvement and dispute resolution.

8.4 Data Disposal

Once the retention period ends, we securely delete or anonymise the data so that no individual can be identified from it.

Protection of Minors

7fbd's services are available only to persons aged 21 or above. We do not collect or process information from minors.

9.1 Age Verification

A user's age is verified during the registration process. If a user is found to be under 21, their account will be closed immediately and the associated information will be securely deleted.

9.2 Appeal to Parents

If a parent or guardian believes their child has registered on our platform, please contact us immediately. We will investigate the matter and take action as quickly as possible.

Changes to the Policy

7fbd may update this privacy policy from time to time. In the event of any changes, we will take the following steps:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• For significant changes, registered users will be notified by email
• The new policy will take effect from the date it is published
• If you continue using the service after the changes, you will be considered to have agreed to the new policy

We recommend that you visit this page regularly and stay informed about the latest privacy policy.